Frequently Asked Questions

1. How are your products shipped?
We can ship production via customer's FedEx/UPS account, with our account and bill you for freight, or if your ship-to-address is in our Los Angeles area, we can deliver.

2. What payment do you accept?
A 50% deposit is required when the production order is placed, with the balance processed once the order is ready to ship. We accept credit cards, cash, check, or wire transfer. There is a 3% handling fee on all credit/debit cards. Be advised there is the potential for an industry standard of up to 10% over or under run. For items made outside of USA, there may be an additional duty fee after order completion due to tarriffs. Credit application is available for Net30.

3. What are your lead times & minimums?
Lead times and minimum orders differ depending on product.

4. Do you offer design services?
We have an in-house art department that can help with your branding design. We do not offer specialized logo designs. 

5. Our printer is not functioning correctly, what do I do?
We have on-site certified service technicians that can help with printer repairs. 

6. Can we make an appointment?
Contact us to make an appointment to come by our offices, or we can send one of our sales reps to your location if you are in the area.

7. What is your return policy?
Custom orders are non returnable. If you feel the final product is defective, contact us within 30 days of receipt of the product and we will review.